DIVERENT

These Terms and Conditions apply to all orders and agreements made through the Diverent webshop.

By placing an order, you agree to these Terms and Conditions.

 

1. Company Information

Diverent

Email: info@diverent.eu

Website: www.diverent.eu

 

2. Applicability

These Terms and Conditions apply to every offer made by Diverent and to every agreement concluded through the webshop.

Any deviations from these Terms and Conditions are only valid if agreed upon in writing.

 

3. The Offer

We aim to describe and display our products as clearly and accurately as possible.

Obvious errors or mistakes in the offer are not binding on Diverent. Images are for illustrative purposes only; minor differences in color or details may occur.

 

4. Formation of the Agreement

An agreement is concluded when the customer accepts the offer and complies with the stated conditions.

After placing an order, the customer will receive an order confirmation via email.

 

5. Prices

All prices are listed in euros and include VAT, unless stated otherwise.

Shipping costs are clearly displayed during the checkout process.

Diverent reserves the right to change prices and offers. Changes do not affect orders already placed.

 

6. Payment

Payment is made through the available payment methods in the webshop, including iDEAL, Klarna, and other Shopify-supported options.

Orders will be processed once payment has been successfully completed.

 

7. Delivery

We aim to deliver orders within 1–2 business days via PostNL.

Delivery takes place at the address provided by the customer. Diverent is not liable for delays caused by shipping carriers.

 

8. Right of Withdrawal & Returns

The customer has the right to withdraw from the agreement within 14 days of receiving the order, without providing a reason.

Conditions for returns:

• The item must be unworn and undamaged

• The item must be in its original condition

• The return must be announced in advance via email

Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrectly delivered.

 

9. Refunds

After receipt and inspection of the returned item, the purchase amount will be refunded within 14 days using the same payment method as the original transaction.

 

10. Damaged or Incorrect Products

If a product is damaged, defective, or incorrectly delivered, the customer must contact us as soon as possible via email, including clear photos.

We will provide an appropriate solution, such as replacement or refund.

 

11. Liability

Diverent is not liable for indirect damage, consequential damage, or loss of profit.

Liability is in all cases limited to the amount of the relevant order.

 

12. Force Majeure

Diverent is not obliged to fulfill any obligation if prevented from doing so due to force majeure, including carrier disruptions, technical failures, or other unforeseen circumstances.

 

13. Intellectual Property

All content on the website (texts, images, logos, and designs) is the property of Diverent and may not be used, copied, or distributed without prior written permission.

14. Complaints

Complaints can be submitted via email.

We aim to provide a substantive response within 5 business days.

 

15. Governing Law

All agreements are governed by Dutch law.

Any disputes shall be submitted to the competent court in the Netherlands.

 

16. Amendments

Diverent reserves the right to amend these Terms and Conditions. The most current version is always available on our website.